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IT Support services to help transform your IT function to underpin current business objectives and future aspirations

IT Support in London & Hertfordshire

Meet our People

IT Support London - Mark
Meet Mark

Mark Hartley

Senior Engineer
IT Support London - Jason
Meet Jason

Jason Coutinho

IT Support Hertfordshire - Fergus
Meet Fergus

Fergus Martin

IT Support Hertfordshire - Dylan
Meet Dylan

Dylan Fittock

Junior Engineer
IT Support London - Freya
Meet Freya

Freya Aldridge

IT Apprentice
IT Support Hertfordshire - Jason
Meet Jason

Jason Benton

Senior Engineer/Consultant
IT Support Hertfordshire - Vikas
Meet Vikas


IT Support London - Gary
Meet Gary

Gary Goodson

Developer Consultant

Mark Hartley

Professional Background: Worked in IT for 7 years in public and private sector providing support from junior engineer level through to senior.

Education: University of Hertfordshire – Sports Science

Hobbies/Interests: Sports and Technology.

Why I like working at TechSolvers: An excellent well balanced team focused on customer service and fixing problems for our clients as quickly and efficiently as possible.

Bye, Mark!

Jason Coutinho

Professional Background: Senior 2nd line Support Analyst and Customer services. Jason has worked in IT for over 9 years, starting off as a project resource for Harrow Council as part of their Desktop Refresh project, replacing over 700+ machines. Wanting a more challenging role, Jason became a 2nd line Remote Support Analyst, covering the whole of West London, and parts of South London for over 300 members of staff at an education Trust. Jason became one of the first hires for TechSolvers, where he was able to expand his technical ability. With his background in ITIL, Jason was a key figure in helping to evolve and to grow our helpdesk. 2016 marks Jason’s 4th year at TechSolvers, in that time he has progressed from a Technical Support engineer to his current role of Helpdesk Manager.

Education: Hertfordshire University - Software Systems: Arts and Media (1st Class Honours)

Hobbies/Interests: Football, football and football. A massive Arsenal fan.

Why I Like working at TechSolvers: At my interview with Tom and Phil, I was struck by their passion for technology and customer services. I had 2 offers at the time, but their enthusiasm was the main reason I chose TechSolvers. I didn't want to be just another fish in a pond, I joined a company where my opinions were valued. In terms of mentoring, Tom and Phil always made themselves available to advise and guide me through a transitional period in my career. They were the type of bosses who were not afraid to get their hands dirty, picking up the phones, jumping into support calls. At TechSolvers, we're all in it together. Over the years, as the company grew in staff count, we added engineers just as enthusiastic about technology as us. I have seen engineers grow exponentially in terms of knowledge/confidence/customer services. For me, it is great to be a part of the TechSolvers family.

Bye, Jason!

Dylan Fittock

Professional Background: Dylan started at TechSolvers on the community apprentice scheme in 2014, and on completion he was promoted into the role of Junior Engineer. During this time Dylan has passed four Microsoft Technology Associate exams & gained a level 3 diploma in ICT. He is a hard working young man, with a diligent attitude towards work. While his technical skills are still being polished, his understanding of the TechSolvers values is impeccable, and he provides first class support and service to our clients.

Education: Sixth Form – A Levels in English, Maths, ICT & Science

Hobbies/Interests: Before starting at TechSolvers Dylan was a professional Parkour athlete, and he used to record and edit video for his own YouTube channel which gathered over a million views. After breaking more bones than he knew he had, he realised it was time to retire at the age 18, and focus on his 2nd love, IT. Outside of work he has been learning the secrets of stock trading, and his portfolio focuses specifically on the oil & gold markets!

Why I like working at TechSolvers: I enjoy working at TechSolvers because our team is almost like a family. Whenever I need help with any issue the more experienced engineers are always willing to help guide me to a successful resolution. I feel lucky to have been given a role at TechSolvers, as I can say with honestly, that there is nowhere else I would prefer to work.

Bye, Dylan!

Fergus Martin

Professional Background: Fergus joined TechSolvers in May 2015 on the community apprentice scheme, and on completion he was promoted into the role of Junior Engineer working as part of our first line team. Since then, Fergus has continued to progress and has recently joined the 2nd line team as a Junior Engineer.

Education: Sixth Form – A Levels in Maths, Physics, Chemistry

Hobbies/Interests: In his spare time Fergus enjoys Skateboarding, Rugby and spending time widening his technical skills. This ranges from learning different coding languages to building PCs and other devices, as well as playing video games.

Why I like working at TechSolvers: I enjoy working for TechSolvers because it has given me a chance to develop my Customer Service and Technical skills, while also furthering my onsite experience and allowing me to take the first steps into my IT career. I feel as though the apprenticeship program has given me a wide opportunity to strengthen my knowledge and build a career.

Bye, Fergus!

Jason Benton

Professional Background: Jason is a Senior Windows Server Engineer and Architect, with experience in various sectors including NHS Trusts, Retail and Various MS Solution Providers. Jason has extensive experience in the design and scripting of automated workstation and server builds, in fact over 200,000 desktops, and over 1000 servers in the UK have been installed utilising the automation he created. He is also a highly experience Exchange administrator. It is Jason’s attitude that makes him stand out from his peers, no matter what the issue is, when other engineers may look confused and wonder where to turn Jason’s ability to think out of the box, and stay calm mean that even if a disaster hits, he is able to navigate the client through all issues and restore services.

Hobbies/Interests: Mountain biking, Tree Surgery, kayaking (he used to represent team GB, and nearly made it to the Olympics!) and anything that keeps him in the great outdoors – away from a computer!

Bye, Jason!

Vikas Nair

Professional Background: Vikas met both Tom and Phil while they all worked for Tesco plc. Since then he has worked for various companies including Microsoft, where he was responsible for supporting Office 365 & Windows Azure platforms. Vikas has over 12 years of experience in both senior technical support and project roles, plus leadership and team building. He has a proven track record for defining, building and optimising best-in-class IT infrastructure and operations. With experience defining enterprise technology strategies that reduce costs, improve efficiencies, support organisational goals and maximise the technology investment.

His primary role at TechSolvers is in the ongoing monitoring of the systems we implement. By having an engineer of his experience and calibre working in a dedicated non client facing role, he is able to focus on making sure that all services are running, all the time. He also plays a significant role, working with Phil, to keep abreast of the changing IT landscape and advising TechSolvers of new products and developments.

Education: Bachelor of Engineering (Electronics and Telecommunication)

Hobbies/Interests: Trekking, Camping

Why I like working at TechSolvers: Working for TechSolvers provides me an opportunity to work with latest technologies.

Bye, Vikas!

Freya Aldridge

Professional Background: I left school after completing Year 11 and joined TechSolvers as an IT Apprentice.

Education: 9 GCSEs, all A-C’s

Hobbies/Interests: I love to go swimming at least once a week, it’s definitely my favourite sport. My biggest interest is cooking. I enjoy cooking for my family and I'm always trying out new things. I'm always improving on my ideas as well.

Why I like working at TechSolvers: I really like working at TechSolvers as I get to learn new things every day. The team are so nice and easy to get along with. They're all down to earth people and I love working with them. They are always helping me when I need it, and making sure I progress as much as I can in the career I have chosen.

Bye, Freya!

The ethos of providing a quality service with a personal touch is adhered to by our people and this has helped the company build long lasting relationships with its portfolio of clients, through the completion of successful projects and delivering better than expected outcomes for managed services.