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IT Support services that help transform your IT function to underpin current business objectives and future aspirations

Meet our Leaders

IT Support London - Tom
Meet Tom

Tom Mitchell

Managing Director
IT Support Hertfordshire - Phil
Meet Phil

Phil Long

Technical Director
IT Support London - Jason
Meet Jason

Jason Coutinho

Helpdesk Manager
IT Support Hertfordshire - Monica
Meet Monica

Monica Bellow

Finance Manager

Tom Mitchell

Professional Background: Senior Windows Engineer & IT Security Consultant. Tom has worked in IT for over 17 years, starting off as a Junior Engineer he progressed through various roles, primarily at Blue Chip companies in the retail and legal sectors, including Technical Specialist, Helpdesk Manager, Project Manager and Architect. Tom has always had a strong focus around the creation of automated builds and application deployments using a variety of scripting languages & tools.

Along with Phil Long, Tom founded TechSolvers in 2010, with the concept of creating the IT company they both wanted to work for, a company where customer service is the key focus. As the Managing Director at TechSolvers this background allows Tom to understand not just the business issues, but also the technical issues his clients face, and with this understanding he is able to advise clients at board level on how IT can work to improve their businesses.

Education: Leeds University – Politics

Hobbies/Interests: When not working Tom likes nothing more than to be on the slopes with his children, or driving powerboats in the Med.

Bye, Tom!

Phil Long

Professional Background: Phil has worked in IT for 20 Years. Starting work as a 1st line helpdesk engineer and progressing through various roles, including Senior Windows/Network Engineer, Enterprise Architect & Project Manager. The changing nature of IT has meant that in the last 5 years Phil’s focus has moved away from traditional on premise solutions, towards SaaS and IaaS based cloud Solutions, along with the design of strong management and monitoring procedures to support all technologies deployed.

Along with Tom Mitchell, Phil founded TechSolvers in 2010, with the concept of creating the IT company that they both wanted to work for, a company where customer service is the key focus. As the Technical Director Phil remains in a highly technical role, supporting the team across issues, as well as designing or ratifying all major infrastructure projects.

Phil is also an active member of the AVG Partner Advisory Council. This partnership allows Phil to help steer AVG in their development of their managed service toolset based upon the learnings TechSolvers gain from our adoption of AVG products. This is a symbiotic relationship that means that TechSolvers benefit from direct access to the AVG development teams, and AVG receive valuable feedback on their products.

Education: Open University – Computing and Information Technology

Hobbies/Interests: Phil is a dedicated family man, who enjoys playing guitar, singing and the odd round of poorly practiced golf.

Bye, Phil!

Jason

Professional Background: Senior 2nd line Support Analyst and Customer services. Jason has worked in IT for over 9 years, starting off as a project resource for Harrow Council as part of their Desktop Refresh project, replacing over 700+ machines. Wanting a more challenging role, Jason became a 2nd line Remote Support Analyst, covering the whole of West London, and parts of South London for over 300 members of staff at an education Trust. Jason became one of the first hires for TechSolvers, where he was able to expand his technical ability. With his background in ITIL, Jason was a key figure in helping to evolve and to grow our helpdesk. 2016 marks Jason’s 4th year at TechSolvers, in that time he has progressed from a Technical Support engineer to his current role of Helpdesk Manager.

Education: Hertfordshire University - Software Systems: Arts and Media (1st Class Honours)

Hobbies/Interests: Football, football and football. A massive Arsenal fan.

Why I Like working at TechSolvers: At my interview with Tom and Phil, I was struck by their passion for technology and customer services. I had 2 offers at the time, but their enthusiasm was the main reason I chose TechSolvers. I didn't want to be just another fish in a pond, I joined a company where my opinions were valued. In terms of mentoring, Tom and Phil always made themselves available to advise and guide me through a transitional period in my career. They were the type of bosses who were not afraid to get their hands dirty, picking up the phones, jumping into support calls. At TechSolvers, we're all in it together. Over the years, as the company grew in staff count, we added engineers just as enthusiastic about technology as us. I have seen engineers grow exponentially in terms of knowledge/confidence/customer services. For me, it is great to be a part of the TechSolvers family.


Bye, Jason!

Monica Bellow

Professional Background: Monica has worked in the accounting field for over 20 years with most of her experience gained within small to medium sized companies. Detail orientated, organised and an efficient professional with strong background in all areas of Accounting demonstrating exceptional organisational and interpersonal skills. Monica's areas of expertise covers financial management, Human resources, management accounting and supporting business owners in creating efficient financial systems that aids the growth of their businesses. As Finance Manager for TechSolvers, Monica supports the founders by managing the day to day financial aspects of the business whilst they focus on core business activities and growth.

Education:Member of the Institute of Certified Bookkeepers, A Chartered Company Secretary (ICSA), BA Hons in English

Hobbies/Interests:Outside of work, I enjoy writing but I also have a deep passion for analysing people. Start me off on a CSI series and that’s me done for the day – I flick the channel from one CSI series to another!

Why I like working at TechSolvers:I find the working environment and culture in TechSolvers very embracing with the focus on the wellbeing of the employees. As an individual and employee, it makes you want to give your best because TechSolvers as an employer has the best interest of the employees at heart. This creates a happy, fun-loving but professional environment.

Bye, Monica!

Although TechSolvers growth has been considerable from its inception six years ago, the ethos held by the directors is one of a customer service driven company, and with this in mind they are committed to providing quality IT services whilst maintaining a personal touch.