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IT Support services to help transform your IT function to underpin current business objectives and future aspirations

IT Support in London & Hertfordshire

Why use IT managed services for your company?
Simply because it will be cheaper and more cost effective in the long term for your business. Not only that but it will ensure that your IT systems are looked after by a team of professionals who do this day in and day out. Still not sure if IT managed services are right for you? Let's take a look at an example company. This company is based in London and has one physical server running a Windows Server Operating System, 25 machines (some desktops, some laptops), 3 printers, as well as various mobile devices and Office 365 being utilised for Exchange and SharePoint.
 
So, what does this company need to provide efficient and effective IT management for its systems and staff?

Round the clock monitoring and alerts, a single point of contact for all IT issues, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and root cause analysis, research into new technologies that are relevant to what the company does, Service Level Agreements, software and application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis, discounted hardware and software? The list goes on.
 

To be able to provide all of that, what can this London based company do?
 
Maybe they could employ someone that has a basic IT knowledge to help out with any problems?
The new employee may be great at fixing computers at home, but having the experience and knowledge of IT in business is very different, and will not provide the company with many of the above requirements.  It could also cost a lot in wasted time, if the new employee is attempting to fix a problem without the full knowledge it will end up taking them a long time and will take them away from their assigned tasks and projects, and they may end up not even being able to fix it. Effectively, you would be paying for a lot of wasted time and for a non-IT professional to do the job of a professional. So, what other options are available?

The next setp up from this is to employee an IT Professional, or maybe even a team?
 
On average a company is likely to need one IT employee per 40 members of staff, so if you're running a large company you could end up needing more than one IT professional. However our example company only has 25 machines to look after, so one person should do, right? Well he/she is going to be busy trying to cover desktop support, helpdesk, network support, R&D, root cause analysis etc and that's when they're not off ill, on holiday, or needs to be looking at two incidents at the same time. They'll also need to be well trained in desktop, server and network support, not forgetting the customer facing skills. As they haven't got any backup they'll also need to be a senior technician, able to work on their own. An approximate salary of an IT Support Professional is between £40-£50k, as well as benefits, training and holiday cover. Maybe there's a more cost-effective alternative?
 
Use a London based IT Company. When you have a problem pay them by the hour to come in to your office and fix it.
 
The benefit of using an IT company is that you'll only pay when a problem arises, so you may go months without paying a penny. But when a problem occurs do you think the IT company will just fix the issue or spend time to fix the root cause of the problem so that it never happens again? Are they preventing problems before they occur? NO! When the problems start to affect the running of your business and your IT systems start to degrade you'll probably have to pay for a quick fix. But not only are you paying the engineer that comes out to your office but you are also losing money as your employees can't function at full capacity when their systems aren't working. In fact you could be paying twice as much when you have a problem.
 
Plus for all the money you are paying out you're only getting problem fixing support. What about all the things we mentioned that make up effective IT management support? It's impossible to plan for what may or may not go wrong and therefore to budget accordingly. 

The Solution - Use an IT Managed Services Company.
 
The first thing to mention is cost. Simply by multiplying the number of servers, desktops and laptops you need supported by a fixed monthly cost you set your IT support budget for the year.
 
For our example company this cost would be around £10,000 per year. Which you'll note is considerably less than hiring your own staff. It's also likely to be a lot less than using Pay As You Go IT support. So what do you get for the money? You get everything mentioned at the beginning of this article:
 
Round the clock monitoring and alerts, a single point of contact for all IT issues, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and root cause analysis, research into new technologies that are relevant to what the company does, Service Level Agreements, software and application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis, discounted hardware and software. So how do IT Managed Services give you so much more than the other options, while still costing less?
 
They are designed to be the IT department for multiple companies, and structured to do so effectively. With the right tools, processes, experience and software, IT support costs are reduced due to increased levels of efficiency.
 
IT Managed Services companies are set-up to monitor IT systems and work by fixing issues as soon as they arise, which in many cases is even before the client has noticed. 24/7 alerting means that as soon as an issue arises the Managed Service company is aware and the problem can be resolved before it impacts your business. It also means that the issue is fixed faster, as the engineer has direct access to your systems 24 hours a day. They don't even need to come in, all of the work can be done remotely. They just connect to the problem device, resolve the issue and move on to the next incident.
 
An IT Managed Services company will also only employ professionals that are well versed in dealing with different IT systems and have all of the skills required. This will mean that all of your problems will be dealt with quickly, and you can be sure that a experienced professional is on the case and has the expertise to fix the issue correctly. 
 
In most cases they will also help you with strategy. This is done by monitoring and analysing the information they get from alerting systems, and the incidents raised by the users. Using this information IT managed services companies work with their clients to reduce the number of incidents raised. This saves your company, and theirs, time and money.
 
Of course having an IT Managed Services company on your side does not mean everything is included. If you have development work, or other new requirements then additional charges may apply, though your support budget should be fixed.



If you have any questions or want to know how IT support management could work for your business, contact us here