Here at TechSolvers we have always seen the value of Remote Management and Monitoring services, and for the last 3 years we have been working with AVG-Avast utilizing the “Avast Business Managed Workplace” platform.
One of the reasons we choose this tool in comparison to others is the belief, from Avast, that their product is shaped by its users. As such, with regular reviews, we have been able to influence the products roadmap making it better and better year on year, with a focus on improvements around the areas we needed.
Avast recently asked a number of their partners to help put together case studies, studies that show how Managed Workplace is helping companies like TechSolvers provide the best possible customer service we can, by giving our engineers the tools they need. Add on to this aspects such as automated problem detection and resolution, automated anti-virus and patch management, quick and simple remote control etc. It means we are freeing up engineer time, time that can be better used talking to our clients and providing the customer centric support experience we pride ourselves on.
If you would like to read our case study, or any of the others they can all be found at; https://blog.avast.com/avast-channel-partners-provide-top-security-predictions-for-2018
Alternatively if you only want to read about TechSolvers (and honestly we think you should), then you can download the case study here.