Techsolvers have adapted to our systems quickly and efficiently, they always manage to fix IT problems in a timely professional yet friendly manner which ensures the business remains operational. To date they continue to provide a high level service and really do go that extra mile, whether it is service related where they always call at the end of an IT issue, explaining the problem in an understandable manner or value for money. There have been numerous times when Tom has looked at a problem not covered by our service contract, found a solution in his own time to keep costs down to a minimum for us.
At TechSolvers it is our aim to deliver world class customer satisfaction. Nothing short of that is good enough.
To do this we need to know how we are doing, and what our clients think of us.
That's why we started using the Net Promoter® system to measure customer satisfaction. We have been using this simple system for just over 7 months now and we are thrilled with the results. They really couldn't be any better!