“As a medium sized organisation that runs quite lean, it’s incredibly critical to find an excellent partner to deliver desktop support and other strategic IT projects at Harris + Hoole. We’ve been quite lucky to find TechSolvers, not only has the relationship allowed us to reliably, economically and innovatively provide key services but also we’ve found the experience has exceeded our expectations. Without effort, their customer service has raised our team profile and satisfaction – I wish all of our other suppliers were this impactful!” - Director of Digital Experience
“I am sure this goes for Helen and Mark as well, we are very happy with the support you are providing us and really do appreciate and value the personal service we receive from you. We can be demanding sometimes but you all seem to just accept that and get on with the job of helping us. This is just what we wanted from our IT support!”
Techsolvers have adapted to our systems quickly and efficiently, they always manage to fix IT problems in a timely professional yet friendly manner which ensures the business remains operational. To date they continue to provide a high level service and really do go that extra mile, whether it is service related where they always call at the end of an IT issue, explaining the problem in an understandable manner or value for money. There have been numerous times when Tom has looked at a problem not covered by our service contract, found a solution in his own time to keep costs down to a minimum for us.
Our relationship with TechSolvers has evolved into a partnership, where they aid in more than just IT problems; from providing valuable information on current products in the market relevant to us and helping to source these at the most competitive rates, to helping with office re-fits (technology side) etc. “We are extremely happy with TechSolvers, they make IT easy for us. We will definitely be working with them for years to come.” – Khilna Shah “Very personalised service and pro-active action to solve problems. Unlike most IT people, Techsolvers’ are professional & fun to work with” – Kong Way Chong – Senior Researcher “Techsolvers are always happy to help and explain things in a way that I will understand.”
– Trish Armstrong – Field Supervisor Leicester
“Very good partnership with Techsolvers – Rapidly learned the specificities of our IT system / rules – Strong flexibility – Very responsive but not intrusive – Nice people.” – Valentine De Navrotzky – Client Services Director “TechSolvers are always there to help whether the problem is big or small. This is helped by the fact they look to fully understand the exact purpose of everything you use within the business so as to give good support to your actual needs rather than giving you the generic IT support spiel.”